Incidents | Phonic Incidents reported on status page for Phonic https://status.phonic.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/41367731c012ea05b07af981df6e36ff.png Incidents | Phonic https://status.phonic.ai/ en End to End Calling Integration Tests recovered https://status.phonic.ai/ Fri, 15 May 2026 02:43:43 +0000 https://status.phonic.ai/#9fdcc8b1cf5fc75d48480fb0fba9a75a377887c56bff90d05cd0ecaf09fc7aa7 End to End Calling Integration Tests recovered End to End Calling Integration Tests went down https://status.phonic.ai/ Fri, 15 May 2026 02:35:41 +0000 https://status.phonic.ai/#9fdcc8b1cf5fc75d48480fb0fba9a75a377887c56bff90d05cd0ecaf09fc7aa7 End to End Calling Integration Tests went down Model Server recovered https://status.phonic.ai/ Fri, 08 May 2026 02:01:43 +0000 https://status.phonic.ai/#1ee875a1ce75e130627ca25fd81724f586a1c7351e0dfb74d0ec0f9c4e4374fc Model Server recovered Model Server went down https://status.phonic.ai/ Fri, 08 May 2026 00:09:10 +0000 https://status.phonic.ai/#1ee875a1ce75e130627ca25fd81724f586a1c7351e0dfb74d0ec0f9c4e4374fc Model Server went down Model Server recovered https://status.phonic.ai/ Thu, 07 May 2026 23:57:45 +0000 https://status.phonic.ai/#3ea93b99a58be98ebdfd5bcc3555895255cf9bf68b7257e28256885818c5382a Model Server recovered Model Server went down https://status.phonic.ai/ Thu, 07 May 2026 23:52:11 +0000 https://status.phonic.ai/#3ea93b99a58be98ebdfd5bcc3555895255cf9bf68b7257e28256885818c5382a Model Server went down LiveKit Outage on SIP Trunking https://status.phonic.ai/incident/875881 Sat, 18 Apr 2026 01:06:00 -0000 https://status.phonic.ai/incident/875881#ee37a0bd2cc4df916c366ac119d65111605e3f1a0c0ebc7ca9a7667c33e8fd94 Resolved LiveKit Outage on SIP Trunking https://status.phonic.ai/incident/875881 Sat, 18 Apr 2026 00:56:00 -0000 https://status.phonic.ai/incident/875881#9776b4815bb7527ae83e7a9d9528016bbe93262e2797dca70a004d3ebaee2241 One of our service providers, LiveKit (who we use for SIP trunking), had a global outage on their rooms. Read more here: https://status.livekit.io/incidents/8jbxff0fp27k Fly.io TLS Incident https://status.phonic.ai/incident/875886 Fri, 17 Apr 2026 14:38:00 -0000 https://status.phonic.ai/incident/875886#90624c8ac24d8743ce263a58b81200f9ca955b1f8bdbe2f76f21c8944a4f72b0 Resolved Fly.io TLS Incident https://status.phonic.ai/incident/875886 Fri, 17 Apr 2026 14:35:00 -0000 https://status.phonic.ai/incident/875886#80182acd72c0e86ce49feb1994dffdc080eb015e4363ea01842f27ee4d87263f Our API hosting provider, Fly.io, has an incident temporarily provisioning new TLS certificates: https://status.flyio.net/incidents/4fxnx2qr9x1d API Server recovered https://status.phonic.ai/ Fri, 17 Apr 2026 14:25:38 +0000 https://status.phonic.ai/#678e56f5d24a5f94ac20508d1b0cce34dbc6c384b069c8e04d7151deb1816fb0 API Server recovered API Server went down https://status.phonic.ai/ Fri, 17 Apr 2026 14:24:54 +0000 https://status.phonic.ai/#678e56f5d24a5f94ac20508d1b0cce34dbc6c384b069c8e04d7151deb1816fb0 API Server went down API Server recovered https://status.phonic.ai/ Fri, 17 Apr 2026 13:47:32 +0000 https://status.phonic.ai/#d0dd33b690d7ea61c1fd83059aca268bd2f93964b4d7c1a414fc30c24b7b3e1b API Server recovered API Server went down https://status.phonic.ai/ Fri, 17 Apr 2026 13:44:47 +0000 https://status.phonic.ai/#d0dd33b690d7ea61c1fd83059aca268bd2f93964b4d7c1a414fc30c24b7b3e1b API Server went down End to End Calling Integration Tests recovered https://status.phonic.ai/ Fri, 17 Apr 2026 13:06:49 +0000 https://status.phonic.ai/#5eede771b6ef0c8f15fcb9417b1d96bf9e3119984daf92595b67d4705816bdd3 End to End Calling Integration Tests recovered API Server recovered https://status.phonic.ai/ Fri, 17 Apr 2026 13:03:56 +0000 https://status.phonic.ai/#d9f6cd77725f1c0f0194ce0d0c574c78427b7c60299d219c211ba7b63ab895fe API Server recovered End to End Calling Integration Tests went down https://status.phonic.ai/ Fri, 17 Apr 2026 12:56:37 +0000 https://status.phonic.ai/#5eede771b6ef0c8f15fcb9417b1d96bf9e3119984daf92595b67d4705816bdd3 End to End Calling Integration Tests went down API Server went down https://status.phonic.ai/ Fri, 17 Apr 2026 12:50:48 +0000 https://status.phonic.ai/#d9f6cd77725f1c0f0194ce0d0c574c78427b7c60299d219c211ba7b63ab895fe API Server went down Modal Outage https://status.phonic.ai/incident/804738 Wed, 14 Jan 2026 23:35:00 -0000 https://status.phonic.ai/incident/804738#51b6c88ce8e5a0232caebb7f0926af533dc4dd498c96dd2788457c2ab79bc4e2 Modal has resolved the issue Modal Outage https://status.phonic.ai/incident/804738 Wed, 14 Jan 2026 23:09:00 -0000 https://status.phonic.ai/incident/804738#2ae984be4b550f0c9f3ab7a2dd4a310c08ade9452ec9efc5838d6efbde4da80c Our GPU inference provider, Modal, experienced a capacity crunch. AWS Outage https://status.phonic.ai/incident/747503 Mon, 20 Oct 2025 10:34:00 -0000 https://status.phonic.ai/incident/747503#39dfceebeade3223cfb2bd958e1a8e4f2644284abcf2a3a4524e184129ed2eec Our engineering team has resolved all issues related to the AWS outage. AWS Outage https://status.phonic.ai/incident/747503 Mon, 20 Oct 2025 07:30:00 -0000 https://status.phonic.ai/incident/747503#4d3fa298259af076995972019f80aa8e18a2db900044ba287a835a7ef8f0432b Our model hosting provider (Modal) was affected by the AWS outage in `us-east-1` this morning Tools migration https://status.phonic.ai/incident/644921 Tue, 29 Jul 2025 12:05:18 -0000 https://status.phonic.ai/incident/644921#c2e5906bee84718da56af45b79b92c5e8eac98c9ffbecfd5c02028c614409bd3 Maintenance completed Tools migration https://status.phonic.ai/incident/644921 Tue, 29 Jul 2025 11:05:18 -0000 https://status.phonic.ai/incident/644921#e39cfdb97bb2da3e7397b4126bcbe1a3862c3ebab27df27438370e6758d73059 Tools are migrated from workspaces to projects. Update Call API https://status.phonic.ai/incident/633757 Tue, 29 Jul 2025 03:00:24 -0000 https://status.phonic.ai/incident/633757#382e2ebbf7cbc0e65e581054729b73a9e16c58506279129ce795d496b9605eec Updating inbound calls to use SIP trunking.